Privacy Policy
1. Information We Collect
We collect information you provide directly to us when you create an account, place an order, or contact us.
| Data Type | Examples | Purpose |
|---|---|---|
| Identity | Name, email, phone number | Account & order management |
| Payment | Mobile Money number (not PIN) | Process transactions |
| Location | Delivery address, city | Shipping & delivery |
| Usage | Pages visited, products viewed | Improve our service |
| Communications | WhatsApp messages, emails | Customer support |
2. How We Use Your Information
- Process and fulfill your orders
- Send order confirmations, shipping updates, and delivery notifications
- Respond to your inquiries and provide customer support
- Send promotional communications (with your consent)
- Improve our products and website based on usage patterns
- Prevent fraud and ensure transaction security
- Comply with legal obligations
3. Data Sharing
We do not sell your personal data. We may share your information with:
- Delivery partners — to fulfill your orders
- Payment processors — MTN, Orange Money, and card networks for secure payments
- Email service providers — for transactional emails
- Analytics services — anonymized data for website improvement
All third parties are bound by data protection agreements and may only use your data for the specified purpose.
4. Data Storage & Security
Your data is stored on secure servers hosted on Cloudways (DigitalOcean infrastructure). We implement industry-standard security measures including SSL/TLS encryption, firewalls, and access controls.
We retain your personal data for as long as necessary to fulfill the purposes described in this policy, or as required by law. Account data is retained for the duration of your account. Transaction records are retained for 7 years for legal compliance.
5. Your Rights
You have the following rights regarding your personal data:
- Access — Request a copy of the data we hold about you
- Correction — Request correction of inaccurate data
- Deletion — Request deletion of your personal data
- Portability — Receive your data in a portable format
- Opt-out — Unsubscribe from marketing communications at any time
To exercise your rights, contact us at hello@eyfelcameroon.com or via WhatsApp.
6. Cookies
We use cookies to enhance your browsing experience. For full details on how we use cookies and how to control them, see our Cookie Policy.
7. Children’s Privacy
Our services are not directed to children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by a prominent notice on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.
9. Contact Our Privacy Team
For privacy-related questions or to exercise your rights:
- Email: hello@eyfelcameroon.com
- WhatsApp: +237 6XX XXX XXX
- Response time: within 72 hours